Privacy Policy

TheDataManager, Inc. (“TheDataManager”) has adopted and implemented this Privacy Policy (this “Privacy Policy”) to cover the collection and use of personal information that may be obtained anytime you interact with TheDataManager, such as when you visit our website, www.therecipemanager.com, when you register your purchase of products or services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority and we go to great lengths to protect it.

Why we collect personal information

Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers and events that you might like to hear about.

If you do not want TheDataManager to keep you up to date with news, software updates and the latest information on products and services visit our website at www.therecipemanager.com and update your personal contact information and preferences.

What information we collect

There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, participating in an online survey, registering your products, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address and contact preferences; your credit card information and information about TheDataManager products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue. We may collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service. We also may collect information regarding customer activities on our website, www.therecipemanager.com and on related websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.

The www.therecipemanager.com website, as well as TheDataManager products, may allow you to create an “ID” based on your personal information. This convenient service may save you time and allow for easier use of our web services. The system may save your information and assign you a personal ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you order from TheDataManager or register a new product, all you need to do is enter your ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your ID it may be available for all your transactions.

When we disclose your information

TheDataManager takes your privacy very seriously. Be assured that TheDataManager does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with affiliates of TheDataManager and resellers of TheDataManager’s products will safeguard it in accordance with this Privacy Policy. There are also times when it may be advantageous for TheDataManager to make certain personal information about you available to companies that TheDataManager has a strategic relationship with or that perform work for TheDataManager to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with TheDataManager’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers and content on the TheDataManager or its affiliate or reseller websites.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

TheDataManager takes precautions — including administrative, technical and physical measures — to safeguard your personal information against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Integrity of your personal information

TheDataManager has safeguards in place to keep your personal information accurate, complete and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete and up to date by checking at www.therecipemanager.com. You can request a copy of your personal information, your product registration history and your interactions with our sales and support agents by contacting us at our website.

Cookies and other technologies

As is standard practice on many corporate websites, TheDataManager’s website, www.therecipemanager.com, may use “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going and how much time they spend there. We also may use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We may use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we may use cookies to customize your experience and provide greater convenience each time you interact with us.

If, however, you prefer not to enable cookies, please feel free to disable cookies on your web browser. Please note that certain features of the www.therecipemanager.com website may not be available once cookies are disabled.

As is true of most Web sites, we may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. We may use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. TheDataManager will not use the information collected to market directly to that person.

In some of our email messages we may use a “click-through URL” linked to content on our website. When a customer clicks one of these URLs, they may pass through our web server before arriving at the destination web page. We may track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we may use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. They tell us whether emails have been opened to assure that we’re only sending messages that are of interest to our customers. We store all of this information in a secure database located in Kennewick, Washington, in the United States.

Our companywide commitment to your privacy

TheDataManager takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to TheDataManager employees and strictly enforce privacy safeguards within the company. We do not knowingly solicit personal information from minors or send them requests for personal information.

TheDataManager abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information collected from the European Union.

TheDataManager’s website has links to the sites of other companies. TheDataManager is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about TheDataManager’s Customer Privacy Policy or data processing, please use the email addresses found at www.therecipemanager.com to contact us. TheDataManager will respond to your inquiry within 30 days.

If you do not want TheDataManager to keep you up to date with news, software updates and the latest information on products and services visit our website at www.therecipemanager.com and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

TheDataManager may update this Privacy Policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated policy.

Effective December 2005